Resource guides are key to a holistic approach to customer service even though they become quickly outdated.

For our Latino population, it is important that guides indicate whether or not an office has front line (receptionists, telephone operators, telephone message lines) bilingual services and service providers. Also noteworthy is the distinction between services for citizens, legal residents, immigrants with work permits, and undocumented immigrants.

Cheryl Ribano has developed or assisted in the compilation of many local resource guides. She prepared three of the guides in this section for Creciendo Juntos. Please contact Cheryl directly if you have new or corrected information for these guides: cribando@comcast.net

Please feel free to print out, use and distribute any of the resources below or in other parts of the CJ website.

General Spanish language information and referral services are available from Martha Trujillo at United Way (Monday thru Friday, 9 am – 4 pm, 434/972-1703).  For more information about Spanish language I & R services, visit http://www.cj-network.org/local_init.html

¿Tienes Preguntas?  ¡United Way Tiene Las Respuestas!
(Do you have questions?  United Way has the answers!)
In fall 2007, United Way published a pocket size resource guide in Spanish for Latinos living in the greater Charlottesville area.  Contact Martha Trujillo (434/972-1703) to obtain copies.

Harrisonburg: Resource Guide for Spanish Speaking Clients. (December 2007)
This guide was compiled by a JMU Department of Social Work student, working under professor Cindy Hunter. To access the guide click here. For more information about it, write: hunterca@cisat.jmu.edu

Charlottesville Bilingual Mental Health Service Providers (Updated August 2008)
Description: The directory was compiled by Cheryl Ribano. It is not meant to be an endorsement by Creciendo Juntos (CJ) of any specific provider. To add other bilingual mental health service providers, please write cribando@comcast.net
English: http://www.cj-network.org/cjloclatfocusedin/Bilingual_Mental_Health_Providers2.doc

Guía a Servicios Comunitarios en Charlottesville y Albemarle (October 2007)
Description: A 65 page Spanish language guide to local resources compiled by Cheryl Ribando. There is no funding to print/distribute this guide but the author encourages others to copy and distribute it as much as possible. To update/add a listing to the resource guide contact cribando@comcast.net To access the guide, click here.

Connecting Spanish-Speaking Residents to Services
in the Charlottesville-Albemarle Area (October 2007)
Description: The purpose of this English language document prepared by Cheryl Ribano is “to help individuals and agencies working with Spanish-speaking residents to “identify the key programs which can help an individual worker or family meet basic needs; to know if the first phone call can be in Spanish or only English; to know if material on the service/program is available in Spanish; and to know if legal status is needed to be eligible for services to be sure that all appropriate documents are provided at the initial intake.” To update the guide or suggest changes, contact cribando@comcast.net To access the guide, click here.

Condensed English Language Guide to Services for LEP populations
in Charlottesville (February 2005)
Description: Prepared by Charlottesville/Albemarle Commission on Children & Families for the City Superintendent of Schools. “The document is a brief guide to resources available for the limited English proficient population in Charlottesville. While it is not a comprehensive listing, it may be used as a starting point for directing those with limited English ability to appropriate services.” To update/add a listing to the resource Guide, email Amber Zavada at: azavada@albemarle.org.
English: http://www.ccfinfo.org/PDFs/condensedguide_lep.pdf